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Publications

2021

A million tweets are worth a few points: tuning transformers for customer service tasks (.pdf)

Hadifar, A., Labat, S., Hoste, V., Develder, C., & Demeester, T. (2021).

2020

Guidelines for annotating fine-grained emotion trajectories in customer service dialogues (version 1.0) (.pdf)

Labat, S., Demeester, T., & Hoste, V. (2020).